Privacy Policy

Privacy Policy

Last Updated: August 2026

This privacy policy explains how Herb Dog Labs collects, uses, and protects your personal data when you visit or make a purchase from our Wix-hosted website.

 

1. Important Information and Who We Are

Herb Dog Labs is the data controller responsible for your personal data.

If you have any questions about this privacy policy or wish to exercise your legal rights, please contact us using the details below:

• The Dog Wash Company Ltd

• Email address: support@herbdoglabs.com

• Postal address: Marcus Street, Birkenhead, CH41 1EU

 

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, and username.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Payment card details. (Note: Your payment details are securely processed directly by our third-party payment gateways; we do not store them on our servers).

• Transaction Data: Details about payments to and from you, and details of products you have purchased from us.

• Technical Data: Internet protocol (IP) address, login data, browser type, time zone setting, and operating system.

 

3. How Your Data is Collected and Hosted (Wix Platform)

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• To perform a contract: To process, pack, and deliver your order, manage payments, and handle returns.

• Legitimate interests: To notify you about changes to our terms or privacy policy, and to protect our business and website from fraudulent activity.

• Consent: To send you direct marketing communications via email. You can opt out at any time by clicking the "unsubscribe" link in any email. [1]

 

5. Disclosures of Your Personal Data

We share your personal data with trusted third parties to help us run our webshop and fulfill your orders:

• Wix.com: As our hosting and e-commerce platform provider.

• Delivery Partners: Couriers and postal services to ship and deliver your items.

• Payment Gateways: Secure processors (such as Wix Payments, Stripe, or PayPal) to complete your transactions safely. [1, 2, 3]

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

6. Cookies and Tracking Tools

Our website uses cookies to track the contents of your shopping basket, ensure site security, and monitor website performance. Wix places essential cookies on your browser to make the checkout process function properly. By using our website, you agree to our use of these essential cookies. [1]

 

7. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal or reporting requirements (usually up to 6 years after a purchase for UK tax purposes).

 

8. Your Legal Rights

Under UK data protection laws, you have the right to access, correct, amend, or delete any personal information we hold about you.

If you wish to exercise any of these rights, or if you no longer want us to process your data, please contact us at [Insert Support Email Address].

You also have the right to make a complaint at any time to the Information Commissioner's Officer (ICO), the UK regulator for data protection issues (www.ico.org.uk).​​​