Refund Policy
Herb Dog Labs offers a 30-day satisfaction guarantee on all products. If you are not happy with your purchase, you can request a full refund or a product replacement within 30 days of your delivery date.
Return Rules
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Time limit: You must ask for a refund within 30 days of getting your package.
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Item condition: Products must be lightly used or in original condition. We do not refund items that are completely used up or abused.
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Proof of purchase: You need to share your order number or receipt.
Damaged or Wrong Items
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Report fast: Tell us within 7 days if your order arrives broken, leaking, or wrong.
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Send photos: Include pictures of the damaged item and the box it came in.
Shipping and Processing
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Return shipping: You pay for shipping costs to send items back, unless the item arrived damaged or we made a mistake.
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Refund time: Approved refunds go back to your original payment method in 8 to 10 business days.
How to Start a Return
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Send an email to our support team with your order details to begin.